At Rinza, your satisfaction is our priority. Please follow these guidelines for returns and refunds:

Key Points

  1. Check at Delivery:

    • Inspect your product(s) in front of the delivery personnel before accepting the package.

    • Raise any issues (e.g., wrong item, damage, or defects) immediately.

  2. No Refund After Acceptance:

    • Once the delivery is accepted, no refunds or returns will be initiated for issues not raised at the time of delivery.

Eligibility

  • Damaged/Wrong Items: Inform the delivery personnel on the spot to qualify for a replacement or refund.

  • Non-Returnable Items: Opened/used products, items without original packaging, or gift cards cannot be returned.

How to Initiate a Refund/Return

  1. At Delivery: Refuse acceptance if there’s an issue.

  2. Contact Us: Reach out within 24 hours of delivery with your order number and details.

Contact Us

  • Phone: 01705128058

Shop Smart. Check at Delivery. 💖

Rinza – Your Trusted Beauty Destination.